Mino Casino Privacy Policy
Data Controller and Operator Details
The controller of your personal data is GBL Solutions N.V., the company that operates Mino Casino at minocasino24.com under Curaçao Gaming Control Board licence OGL/2024/589/0556. The company is registered in Cyprus. We do not publish a street address for the registered office on the site, so all written requests about your data go to [email protected].
What Happens to Your Data After Account Closure
When you close your account, we stop using your data for marketing and game activity straight away. Records that anti-money-laundering rules oblige us to keep, namely identity documents, payment history and bonus records, are stored for five years after closure and are then deleted. Support conversations and technical logs are kept for a shorter period needed to resolve disputes. If you asked for self-exclusion, we retain the minimum details required to keep the exclusion in force for as long as it runs.
| Data type | What happens after closure |
|---|---|
| Identity documents and payment history | Stored for five years, then deleted |
| Bonus and wagering records | Stored for five years, then deleted |
| Support chats and emails | Deleted once any dispute is settled |
| Marketing preferences and analytics data | Removed at closure |
Cookies and Analytics
The site uses three categories of cookies. Strictly necessary cookies keep you signed in and protect the cashier, preference cookies remember settings such as the cookie notice choice, and analytics cookies show us which pages load slowly or lose players. You can accept or decline non-essential cookies in the cookie notice, and you can delete or block cookies at any time in Safari, Chrome, Firefox or Edge. Blocking strictly necessary cookies will stop login from working.
| Cookie category | Purpose | Can you decline it? |
|---|---|---|
| Strictly necessary | Login session, cashier protection, fraud checks | No, the site does not work without them |
| Preference | Remembers the cookie notice choice and display settings | Yes |
| Analytics | Page speed and navigation statistics | Yes |
Information We Collect and Who Receives It
At registration we collect your full name, date of birth, residential address, phone number and email, plus your chosen account currency, AUD. When you deposit or withdraw we record the payment method and transaction details. For verification we hold a copy of your Australian driver’s licence, passport or Medicare card and a utility bill or bank statement. Our servers also log your IP address, device type, browser and session activity.
Some of this data is passed to named third parties so the service can work.
| Recipient | Data shared | Reason |
|---|---|---|
| Skrill, Neteller, MiFinity | Name, transaction amount, account reference | E-wallet deposits and withdrawals |
| Neosurf, Paysafecard, CASHlib, CashtoCode | Voucher code and amount | Voucher deposits |
| Binance Pay and crypto networks | Wallet address, amount | Cryptocurrency payments |
| Pragmatic Play, Evolution, Playtech, Play’n GO | Player ID, session and round data | Running games and settling rounds |
International Transfers and Complaint Rights
Our operator is based in Cyprus, our licence comes from Curaçao and our game providers run servers in several countries, so your data leaves Australia. Every transfer is protected by SSL encryption in transit, and providers receive only the data listed in the table above. If you believe we have mishandled your data, tell us first at [email protected]. You may also complain to the Curaçao Gaming Control Board, and Australian residents can contact the Office of the Australian Information Commissioner.
Your Rights, Our Purposes and How to Reach Us
We process data to open and run your account, to pay out winnings, to verify your age and identity, to meet anti-money-laundering duties, to prevent multi-accounting and fraud, and to improve the site through analytics. Our basis for each is the contract you accept at registration, our legal obligations, or your consent for non-essential cookies.
You have the right to access the data we hold about you, to correct it, to ask for deletion, to restrict or object to processing, and to receive your data in a portable format. Deletion requests are limited by the retention duties described above. Send any request to [email protected] from your registered email so we can confirm it is you before we act. We may ask for a copy of your identity document if the request concerns account data, and we reply in writing within 30 days. Access and correction requests are free, and we tell you the reason in writing if part of a request cannot be met, for example when a record must be kept for anti-money-laundering purposes.