Getting in Touch With Mino Casino Support
Support Channels and Response Times
We run two support channels, and each one suits a different kind of question. Live chat connects you straight to a human agent, while email is the route for anything that needs documents or a written record.
| Channel | Availability | Best for | Response |
|---|---|---|---|
| Live chat | 24 hours a day, 7 days a week | Login problems, deposits, bonus activation, quick account questions | Connected to an agent when you open the chat |
| Accepted at any time | KYC documents, screenshots, formal payment disputes, self-exclusion requests | Written reply, usually within one business day |
Email Address for Written Queries
Write to [email protected] from the address registered to your account so our team can match your message to the right player profile without extra questions. Attach documents as clear photos or PDF files, and keep one issue per email so each thread can be closed on its own. Players at higher loyalty tiers also have a dedicated personal account manager, who is reached through the same account.
Availability in Australian Time Zones
Live chat is staffed continuously, including across AEST and AEDT hours, so a player in Perth, Sydney or Adelaide reaches the same team at any time of day or night. Document reviews for withdrawals run Monday to Friday during business hours, which means a KYC file sent on a Saturday is picked up on the following Monday.
What to Have Ready Before You Write
Have your registered email, your username and the date and amount of the transaction in question at hand before you open a chat. For a payment query, add the method used, such as Skrill, Neteller, Visa or Bitcoin, and a screenshot of the cashier entry. For a bonus query, name the promotion and quote the wagering counter shown in your account. Use live chat for anything urgent, and email for identity documents, formal complaints and requests to activate self-exclusion.